Refund & Returns Policy

Last Update: 01/16/2023

General:

By placing an electronic order through this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable legislation in force regarding the sale and delivery of the purchased product.

The shipping fee of the purchased product shall be borne by the buyers.

Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. In the event that the product is not delivered within this period, buyers may terminate the contract.

The purchased product must be delivered in full, in accordance with the specifications stated in the order, and together with documents such as the warranty certificate and user manual, if available.

If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the date of learning of this situation. The total price must be refunded to the buyer within 14 days.

If the Price of the Purchased Product Has Not Been Paid:

If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product terminates.

Unauthorized Credit Card Use:

If it is determined that the credit card payment made by the buyer has been unfairly used by unauthorized persons after the delivery period and the product price has not been paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the return costs borne by the buyer.

If the Product Cannot Be Delivered on Time Due to Unforeseen Reasons:

In cases where unforeseeable force majeure occurs and the product cannot be delivered on time, the buyer is informed. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or a postponement of delivery until the obstacle is removed. If the buyer cancels the order; if the payment was made in cash, the amount will be refunded in cash within 14 days from the date of cancellation. If the payment was made by credit card, the refund will be made to the bank within 14 days from the date of cancellation; however, it may take 2–3 weeks for the bank to transfer the amount to the buyer’s account.

The Buyer’s Obligation to Inspect the Product:

The buyer must inspect the goods/services subject to the contract before accepting delivery; damaged, crushed, broken, or torn packaging and defective goods/services must not be accepted from the shipping company. The goods/services received are deemed to be undamaged and intact. The buyer must carefully preserve the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned with the product.

Right of Withdrawal:

The buyer may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or penal liability within 14 days from the date of delivery of the purchased product to themselves or to the person/organization they have designated, provided that they notify the seller using the contact information below.

Contact Information for Withdrawal Notification:

Company Name / Title: Gaziantep Emiroğlu Baklavaları San. Tic. Ltd. Şti.

Address: Merdivenköy Mahallesi İmam Ramiz Sk. No:3/B Kadıköy / İstanbul

Email: [email protected]

Phone: 0216 411 61 57

Withdrawal Period:

If the buyer has purchased a service, the 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the performance has begun with the consumer’s consent before the expiration of the withdrawal period.

The expenses arising from the exercise of the right of withdrawal belong to the buyer.

To exercise the right of withdrawal, written notification must be made to the seller via registered mail, fax, or email within 14 days, and the product must not have been used within the scope of the “Accepted Products” provisions. The statement “Withdrawal cannot be made” is regulated under this contract.

Use of the Right of Withdrawal:

The invoice for the product delivered to the third party or the buyer (if the product to be returned is invoiced to a company, it must be returned with a return invoice issued by the company; orders invoiced to companies will not be accepted unless a return invoice is issued).

The return form, and the returned products must be delivered completely and without damage together with the box, packaging, and any standard accessories.

Return Policy:

The seller is obliged to return all payments and documents that place the buyer under debt within 10 days from the date of receiving the withdrawal notification and to accept the return of the goods within 20 days.

If there is a decrease in the value of the goods or if the return becomes impossible due to the buyer’s fault, the buyer is obliged to compensate the seller’s loss in proportion to their fault. However, the buyer is not responsible for any changes or deterioration in the goods resulting from their proper use within the withdrawal period.

If the right of withdrawal causes the total amount to fall below the campaign limit set by the seller, the discount amount obtained within the campaign will be canceled.

Products for Which the Right of Withdrawal Cannot Be Exercised:

Products prepared according to the buyer’s request or clearly for their personal needs (aquariums and equipment), underwear, swimwear, cosmetics, single-use items, perishable products, or products with an expired shelf life cannot be returned. If the packaging has been opened by the buyer after delivery, products that are not suitable for return due to health and hygiene reasons, products mixed with other items and which cannot be separated due to their nature, periodicals other than those provided under a subscription agreement such as newspapers and magazines, instantly performed services or intangible goods delivered electronically, sound or video recordings, books, downloadable digital content, software programs, data recording and storage devices, computer consumables (if the package has been opened by the buyer) cannot be returned. Also, according to the Regulation, the right of withdrawal cannot be exercised for services whose performance has started with the consumer’s consent before the end of the withdrawal period.

Cosmetics and personal care products, underwear, swimwear, books, duplicable software and programs, DVDs, VCDs, CDs and tapes, and stationery consumables (toner, cartridge, ribbon, etc.) must be unopened, untested, undamaged, and in their original packaging.

Default and Legal Consequences:

If the buyer defaults on payments made by credit card, they agree, declare, and undertake that they will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and the bank.

In this case, the relevant bank may take legal action; it may demand expenses and attorney fees from the buyer. In any case, if the buyer defaults on their debt, they agree to compensate the seller for the damages and losses arising from the late performance of the contract.

Payment and Delivery:

You can make online single payments or use installment options for all credit cards on our website. In online payments, the total amount will be charged to your credit card at the end of your order.